Refund policy

Last updated: 23 September 2026

This policy explains how returns and refunds work at Oriana B. It forms part of our Terms and Conditions, which set out your rights in full. Nothing in this policy affects your statutory rights as a consumer.

Online and phone orders

If you ordered online, by phone or by email, you can cancel your order for any reason within 14 days of the day you receive it. If your order arrives in more than one delivery, the 14 days run from the day you receive the last item. You can also cancel at any time before delivery. This applies to sale items in the same way as full-price items.

How to return an item

Email hello@orianab.com within the 14 days with your order number and the items you'd like to return. You can use our cancellation form if you prefer.
Return the items, or arrange for us to collect them, within 14 days of telling us you're cancelling.
Pack items securely, ideally in their original packaging, so they aren't damaged on the way back to us.

Returns should be sent to: Oriana B, Unit 95 Grange Way, Baldoyle Industrial Estate, Dublin 13, D13 W6X7, Ireland.

Return costs

You are responsible for the cost of returning items you've changed your mind about. Smaller items can be sent back by post or courier. For larger items that can't be posted, we can collect them for:

€50 within Dublin
€100 elsewhere in Ireland
a quoted price for other countries

Any collection charge is deducted from your refund.

Your refund

We'll refund the price of the items and the standard delivery charge you paid. If you chose a more expensive delivery option, we'll refund only the cost of our standard delivery.

We'll refund you within 14 days of you telling us you're cancelling. We may hold the refund until we've received the items back or you've shown us you've sent them, whichever is sooner. Refunds go back to your original payment method. Please allow a few days for your bank to process it.

You may handle items as you would in a shop to check what they are and how they look. If an item has been used or handled beyond that, or comes back damaged or incomplete, we may reduce your refund to reflect the loss in value.

Items that can't be returned

The 14-day right to cancel doesn't apply to:

Made-to-order and customised pieces, meaning items made or customised to your specification, for example in a size, fabric, colour or finish you choose. These are marked as made to order on the product page, in your quote or on your order confirmation.
Sealed goods that aren't suitable for return for health or hygiene reasons once unsealed.

These items can still be returned if they are faulty or not as described.

Showroom purchases

If you buy and pay in our Baldoyle showroom, the 14-day right to cancel doesn't apply. We don't offer refunds or exchanges on showroom purchases if you change your mind, including sale items. Any exchange we agree to is at our discretion. Deposits for made-to-order pieces ordered in the showroom are covered in section 9 of our Terms and Conditions.

Damaged or faulty items

Please check your order when it arrives. If anything is visibly damaged, tell the delivery team, or email us within 48 hours with photos. This helps us put things right quickly. It doesn't limit your rights if damage or a fault only becomes apparent later.

If an item is faulty or not as described, you have legal rights however and wherever you bought it:

within 30 days of delivery, you can reject it for a full refund
after that, or if you prefer, you can ask for a repair or replacement
if a repair or replacement isn't possible or doesn't fix the problem, you can ask for a price reduction or a refund

To report a fault, email hello@orianab.com with your order number, a description of the problem and photos or a short video. We may need to inspect the item before agreeing the best remedy. We'll cover the reasonable cost of returning or collecting faulty items.

Natural variation in materials such as wood grain, marble veining and handmade finishes, normal wear and tear, and damage caused by misuse or after delivery are not faults.